When We Are Closed
Should you require URGENT assistance when the surgery is closed you should follow the process detailed below:-
FIRST PORT OF CALL - NHS 111
Call 111 to reach a team of highly trained advisers who are also supported by experienced nurses. Once through on your call the adviser will ask questions to help assess your symptoms, give you advice or redirect you to an alternative appropriate service. If required the NHS 111 team will, where possible, contact your practice, book you an appointment or transfer you directly to the people you need to speak to.
Should be your last resort outside of surgery hours. If your surgery is open this should always be your first port of call.
FOR A GENUINE EMERGENCY
You should call 999. Chest pains and / or shortness of breath constitute an emergency.