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Noticeboard

Stretton Branch Surgery Patients - We will be migrating over to a new clinical system on 7th August 2018. While we prepare to go to the new system we will not have full access to the computer system so we will be only running a small number of clinics. This may limit access to Doctors appointments for the next ten days. Please bear with us during this time. From 8th August access will return to normal. 

Practice Charter

What We Will Do For You

  • All patients will be greeted courteously
  • We will treat all information confidentially
  • We are always committed to providing the best possible service
  • We will always offer the treatment and advice we believe is best
  • We will arrange a home visit if you are too ill to attend the surgery
  • We make every effort to see you promptly
  • We will try and deal with any problems or complaints promptly
  • You have the right to see your medical records
  • The practice will inform patients of services available by means of its leaflet and notice boards.
  • The practice adheres to an equal opportunities policy.

What You Can Do For Us

  • Please treat staff with courtesy and respect
  • If possible please ‘phone before 10am if you need a home visit
  • To speak to a doctor, ’phone during office hours and leave a message if the doctor is in surgery
  • Please tell us if you cannot keep your appointment
  • Please think carefully before calling out a doctor at night
  • Ask if you are not sure about your treatment
  • Most delays are due to emergencies. Please be patient
  • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets.
  • Please arrive promptly for your appointment.
  • If you arrive more than 15 minutes late we cannot guarantee you will be seen.
  • If you come as an emergency you may have to wait until booked appointments are seen.


 
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